piso789 Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register on piso789, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect account activity data such as login timestamps, game history, transaction records, and device information used to access the platform. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. Technical data — including your IP address, browser type, and operating system — is collected automatically to maintain platform security and detect suspicious activity. We only collect information that is necessary to operate your account, process transactions, verify your identity, and comply with applicable Philippine regulations. No unnecessary or excessive data is gathered beyond what is required for these purposes. All data collection practices are reviewed regularly to ensure they remain proportionate and lawful.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your piso789 account, process deposits and withdrawals, and verify your identity in line with Philippine anti-money laundering requirements. We use your contact details to send you important account notifications, security alerts, and transaction confirmations — these communications are essential to the operation of your account and cannot be opted out of. Where you have given explicit consent, we may also send you promotional messages about platform offers, new game releases, or special events; you can withdraw this consent at any time through your account settings. Game and transaction history data is used to detect fraud, investigate disputes, and ensure the integrity of the platform for all Filipino players. Technical and device data helps us identify and block unauthorised access attempts, keeping your account and funds secure. We may use aggregated, anonymised data for internal analytics to improve platform performance, but this data cannot be used to identify any individual player. We do not use your personal data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent.

3. Who Do We Share Your Data With?

piso789 does not sell, rent, or trade your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors, identity verification partners, and customer support tools — but only to the extent necessary for them to perform their specific function. All third-party service providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than the service they provide to piso789. We may be required to disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts if we receive a lawful request or are legally obligated to do so. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, but only under the same privacy protections described in this policy. We will notify you of any such transfer where required by applicable law. Outside of these specific circumstances, your personal data remains strictly within the piso789 platform and its authorised service partners.

4. How We Protect Your Data

All personal data stored by piso789 is protected using industry-standard encryption both in transit and at rest, ensuring that your information cannot be intercepted or accessed by unauthorised parties. Access to personal data within the platform is restricted to authorised personnel only, and all staff with data access are subject to confidentiality obligations and regular security training. We conduct periodic security audits and vulnerability assessments to identify and address potential risks before they can affect player data. Our payment processing systems are designed to handle financial data securely, and we do not store full payment card details on our servers. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant Philippine authorities as required by law and as promptly as possible. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your piso789 account. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take swift action.

5. How Long Do We Keep Your Data?

We retain your personal data for as long as your piso789 account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law. Transaction records and identity verification documents are kept for a minimum period as required by anti-money laundering regulations applicable in the Philippines, even after an account is closed. Game history and activity logs are retained for the period necessary to resolve any disputes, respond to regulatory inquiries, or investigate potential fraud. Once the applicable retention period has expired and there is no longer a legal or operational reason to keep your data, it is securely deleted or anonymised in accordance with our data management procedures. If you request account closure, we will begin the data retention countdown from the date of closure, and you will be informed of the applicable retention period at that time. You may request information about the specific retention periods that apply to your data by contacting our support team. We do not retain data beyond what is necessary or legally required.

6. Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal data that piso789 holds about you at any time, and we will provide a copy of that information within a reasonable timeframe. You also have the right to request corrections to any inaccurate or incomplete personal data we hold, and we will update our records promptly upon verification. If you believe your data is being processed unlawfully or that we no longer have a legitimate reason to hold it, you have the right to request its deletion, subject to any legal retention obligations that may apply. You may also object to the use of your data for direct marketing purposes at any time, and we will honour that request without delay. To exercise any of these rights, simply contact our support team with your request and we will guide you through the process. We will respond to all data rights requests within the timeframe required by applicable Philippine data protection law. Please note that exercising certain rights — such as requesting deletion — may affect your ability to continue using the platform if the data in question is necessary for account operation.

7. Cookies and Tracking Technologies

piso789 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and maintain your session while you are logged in. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the user experience for Filipino players. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Any data collected through cookies is handled in accordance with the same privacy standards described throughout this policy. For more information about the specific cookies we use and how to manage them, please contact our support team.

8. Changes to This Privacy Policy

piso789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, the "Last Updated" date at the top of this page will be revised, and registered players may be notified through the platform or by email where appropriate. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. Continued use of the piso789 platform after any changes to this policy take effect constitutes your acceptance of the updated terms. If you have any questions or concerns about this Privacy Policy or how your data is handled, our support team is available 24/7 to assist you. You may also visit our FAQ page for quick answers to common privacy-related questions. For matters relating to our broader platform rules, please refer to our Terms and Conditions.